After placing an online order, please allow 2-3 business days for processing time.
All online purchases are shipped via USPS or Fedex (US and International). Orders do not ship on weekends or holidays.
US and Canada customers are eligible for FREE USPS shipping on all orders (use code FREESHIP), and may upgrade their shipping to USPS Express Mail or FedEx 2-Day or Standard Overnight at an additional cost. Please note, purchases may not be shipped to P.O. boxes.
All expedited orders placed for FedEx Standard Overnight and FedEx 2Day Air on Monday thru Friday before 9:00 AM EST (Eastern Time) will ship out the same day in which the order is placed. Please Note: Saturday Delivery is not available.
We want you to be completely satisfied with your purchase! If for any reason you are not completely satisfied, you may return your purchase for a full refund of the purchase price less your shipping and handling cost. We will gladly accept unused merchandise (the seal on the cap must be attached) in its original condition within 14 days of receipt. Please email to email@example.com for Return Authorization code. Please note that without the RA code, we cannot accept the return. Shipping and handling cost are not refundable and we are not responsible for return shipping. Returns must be pre-paid and shipped via an insured delivery provider (USPS, UPS, or FedEx). Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.
If you have received the incorrect item or the item was damaged upon arrival it will be replaced at no cost. We will issue a call tag for return shipping from you to us and send replacement back to you at no cost. Claims must be made within 7 days of receipt.
For all returns or replacements please email us at firstname.lastname@example.org to receive a return authorization (RA) number. (RA) Number must be marked on the outside of the package.
All sale merchandise is final sale.
We cannot offer merchandise exchanges. If you would like one item in place of another, simply return your original purchase by following the above Return Guidelines and place a new order for the item you would like.